Frequently Asked Questions

Registration Related:

Where should I register?

You can register by clicking on the "Create an account" link at the top right corner of the homepage and provide the relevant information in the form that appears. You can also review the terms and conditions and submit the registration information.

Are there any charges for registration?

No, there are no charges for registration with CrackersBasket.com. It is absolutely free.

Is registration process mandatory to shop @ CrackersBasket.com?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out of the cart and they will be prompted to do so if they are not logged in.

Can I have multiple registrations?

Each email address & phone number can be associated with only one CrackersBasket.com account.

Can I have multiple delivery addresses in same registration?

No, every account on CrackersBasket can be associated with only one delivery address. Slots available to you for delivery are shown depending on the address associated with the account.

Can Chennaibasket Customer use the existing credential?

Customer of Chennaibasket registered on or before 27th Sep’15 in Chennaibasket can use the same login credential.

Still, if the password is reset in any one of our web store, then password should be used as per the new password for each of the store.

Order Related:

How about delivery of confirmed orders?

Confirmed ordered Goods will be delivered to the assigned address as per the date chosen by you at the time of checkout.

What is a cut-off date?

Cut off date for Diwali crackers order is 24th October 2016,  Orders for this Diwali can be placed before 24th October’15 and you can choose the delivery date till 27th Oct’16.

Can I choose a date in the month of November for delivery?

This Diwali delivery end date is 27th Oct’16. subject to availability.

Can I change my order delivery date after placing the order?

Delivery date cannot be changed once the order is placed. In case of an urgent requirement of change of date please contact our customer support team and we will try our best to accommodate your request.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

This is a very unlikely scenario since unavailable products are not displayed on the website.  Hence, you will only be able to order the items that are available and visible in the website menu. Your order will be delivered as per your order submission. If in case of some unavoidable reasons or product non-availability post ordering due to manufacturer supply issues, then it will be informed to you accordingly.

When and how can I cancel an order?

You can cancel an order before the two days before Delivery date chosen by you, by contacting our customer support team.

Customer Service Related:

How to contact customer Care?

Our customer Care team is available throughout the week from 10.00 am to 7.00 pm including Sundays. They can be reached @ 9551400400 or via email at crackers@chennaibasket.com

Can I give feedback on the quality of customer support?

Our customer support team constantly strives to ensure the best online shopping experience for all our customers. We would love to hear about your experience with ChennaiBasket. Do write in to us at feedback@chennaibasket.com for any suggestions / complaints / feedback.

Other Queries :

How about the pricing?

Best pricing declared by manufacturer Standard Fireworks.

We are a corporate / business establishment. Can we place orders with CrackersBasket.com?

Yes, we do handle bulk supply of products at special prices to institutions such as schools, restaurants and corporate. Please contact as at enterprise@chennaibasket.com  to know more.

How & where can I give my feedback?

We always welcome feedback, both positive and negative from our customers for betterment of our services. Please feel free to write to us at feedback@chennaibasket.com , or call us at 9551400400 and we will do our best to incorporate your suggestions into our system.

Account Related:

What is ‘My Account’?

‘My Account’ allows you to track your active orders as well as see your order history and update your contact details. My Account can be viewed, only if you have logged in to crackersbasket.com.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a new password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

Payment Related:

What are the modes of payment?

You can pay for your order on ChennaiBasket.com using the following modes of payment:
1. Cash-on-Delivery

2. Card-on-Delivery

3. Bank Transfer (For orders above Rs.10,000, payment to be made before delivery.)

4. Payment gateway 

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

The VAT is included in the price of products. There are no additional taxes added by CrackersBasket to your order. The prices you see on our product pages are the final prices you pay.

What is Cash on delivery?

Cash on delivery means that you can pay cash for your order at the time of delivery of order at your doorstep.

What is Card on delivery?

Card on delivery implies that you can pay through Credit or Debit card at the time of order delivery at your doorstep. Our delivery person will carry the card swiping / dipping machine if you have opted for the same.

Delivery Related:   

When will I receive my ordered Goods?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot, you need to select the available delivery date for your convenience. Your order will be delivered to your assigned address on the day  as selected by you. If there are any delays in delivery due to unforeseen reasons, the same will be informed to you at the earliest.

How is the delivery done?

We have a dedicated and well trained team for handling all the deliveries through a range of vehicles operating across the city through-out the day who ensure timely & safe delivery of products to our customers.

How can I change the delivery address details?

You can change your delivery address on our website once you log into your account. Click on “Ur Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

Is there any delivery charges applicable for my order?


Does crackersbasket.com deliver to my area?

We deliver areas across Chennai City only.

How can I track delivery of my order?

You will be intimated via sms and email at every stage of your order processing, right from order confirmation till the dispatch. Still, if you wish to know more details you can contact our customer support team.

Would I be informed if there is any delay in my order delivery?

In case of a delay, our customer support team will keep you updated on the same.

What should be the minimum order value for delivery?